Duck Donuts has announced a new Duck Donuts website designed to enhance the customer experience in partnership with digital experience agency 3Owl.
Powered by the brand’s online ordering partner Olo, which handles menus, POS communications, order processing and first-party delivery, the newly designed site represents a step forward in customer engagement.
“Duck Donuts is committed to creating exceptional experiences for our customers, both in-store and online,” said Lindsay Dunn, Senior Marketing Director at Duck Donuts. “Our partnership with 3Owl and the launch of our new website reflect our continued commitment to making it easier and more enjoyable for fans to enjoy their favorite donuts the way they want.”
The new Duck Donuts digital experience includes:
Build Your Own Dozen and Half Dozen – A reimagined, intuitive way to customize Duck Donuts’ best-selling menu items
Build Your Own Single – The brand’s custom donuts are now easier than ever to explore and personalize online
Lightning-Fast Load Times – The site is optimized for speed, reducing friction and increasing satisfaction with every click
Full Integration with Olo – This deep integration seamlessly connects Duck Donuts’ ordering platform to the website experience, eliminating redundant updates and streamlining content management. Customers enjoy a fast ordering process, while internal teams gain operational efficiency and flexibility.
“The biggest barrier to increasing sales and customer preference is inconvenience. This manifests in too many clicks and an unintuitive user experience,” said Joseph Szala, Vice President of 3Owl. “For Duck Donuts, we created a highly intuitive experience that opened the door to innovation and increased ROI for Duck Donuts.”
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